THIS ROLE IS TO HELP THE FOUNDER WITH BOTH CURRENT DESIGN STUDIO and DESIGNED TO SCALE.
Current Design Studio is a boutique brand studio offering branding and website design services to Coaches, wellness and luxury hospitality businesses. The agency helps clients elevate their brand, make an impact online and expand their reach through creative strategy and intentional design. 

Designed to Scale is a business advisory hub for brand and website designers offering courses, templates, memberships and mastermind retreats to scale their businesses.
 
This role is 25% creative strategy and 75% account management. You will be the point of contact between our creative team and the client and our CEO’s right-hand person. The ideal candidate will intuitively grasp the client's goals, bring your own strategic expertise to the table and effectively communicate to our creative team to bring it all together.
 
You are a self-starter, natural problem solver and could have agency experience in brand design, website design and pays high attention to detail with the ability to produce quick turnaround times. We are a small design agency, so you must be a team player and able to wear multiple hats as no two days are the same! 
 
SKILLS //

• Proficient in ClickUp, Dubsado, Kajabi, FloDesk and Showit (and willing to learn to EXCEL)
• You must have excellent aesthetic taste, with awareness of creative processes, design trends, best practices & techniques
• High-level communication and speaking skills, excellent emotional intelligence. You are always on time and always (over)prepared.
• Project management proficiency and HIGHLY organized
• LOOP CLOSER! You’re not simply doing a task, you’re following through with completion.
• SUPER communicator. Overcommunication is a core value of ours!
• TEAM LEADER. You’re taking the lead and balancing feedback/direction between client, design team and dev team.

FOR CURRENT // 
CLIENT ONBOARDING & MANAGEMENT

• Send onboarding emails and welcome gifts
• Manage project timelines in ClickUp
• Schedule and confirm client calls (kickoff, strategy, review)
• Ensure all intake forms, contracts, and invoices are completed on time
• Act as a point of contact for client communication (general questions, scheduling, updates

PROJECT COORDINATION

• Keep internal and external timelines up to date
• Collect client assets and content before design phase
• Upload client feedback into ClickUp and assign to designer
• Follow up on feedback, approvals, and next steps
• Assign designers to misc. client requests and projects

QUALITY CONTROL & DELIVERY

• Review files before delivery for errors/consistency
• Organize and send final deliverables with a personalized touch (loom)
• Prepare and send offboarding documents and guides
• Check in with past clients for testimonials
• Send client project launch celebration gifts

DESIGNED TO SCALE //
STUDENT & MEMBER SUPPORT

• Welcome new members with a personalized message + checklist
• Monitor community channels in Kajabi and flag coaching questions for youSet up and manage onboarding workflows for new studentsSend follow-up emails post-calls or live trainings with recaps and resources
  
• Organize pods inside The Studio Room (launching August 2025)

• Schedule and remind members about group calls, 1:1 sessions, and bonus workshops

BACK-END OPERATIONS

• Maintain course platform (upload recordings, update modules, fix broken links)
• Organize testimonials and student wins for marketing use
• Prepare weekly or monthly reports on client engagement and experience
• Update and create ClickUp dashboards to reflect leads, sales, renewals, etc.

 
HOW TO APPLY //
 
If interested, please submit your resume, cover letter and online portfolio/website to olivia@currentdesignstudio.com with the subject line: CLIENT EXPERIENCE MANAGER POSITION. Applications will not be considered if these instructions are not followed.